Our Guarantee

There are ten concrete steps we take to make sure that when you work with Josie Stern Team, you enjoy the best real estate representation possible. Be sure to review our testimonials to read about concrete examples of our work in action.

  1. Always act in your best interest – every word we speak, every action we take, every piece of advice we give will be influenced by our commitment to do what is best for you. We will always consider your timelines, your needs, your options and your budget to guide you through the process of buying or selling your home.
  2. It all starts with listening – listening is an essential part of communication, and it is different from hearing. Being good listeners helps us see the world through your eyes and put ourselves in your shoes. It is only by doing this that we can provide you with sound options and customized solutions to meet your real estate needs.
  3. Our foundation is built on honesty – we are upfront and transparent in all we do. Honesty is telling the truth, even when the truth isn’t pretty. We conduct our business in a trustworthy fashion at all times no matter the consequences. As a buyer you can expect sincere and honest opinions about every house we show you. You will never be pressured into buying a house that does not meet your criteria. As a seller, you can expect honest opinions about the value of your house. No overinflated asking price just to get a listing.
  4. To deliver on our commitments – we’re guided by the principle that our word is our bond and we will do what we say we’re going to do. Our goal is to be your real estate advisors for life and we can only achieve this by gaining your trust.
  5. Tell it like it is – We have built our reputation and integrity as no-nonsense real estate agents. Whether the news is good or bad you can always count on us to tell it like it is. We will not bend the truth to make a sale.
  6. Provide exceptional service – at every step of the way you can count on us to be responsive and timely and to communicate with you regularly. We will not leave you in the dark. We will treat you like you’re our only client
  7. Be patient and compassionate. How you feel is important to us. Our relationship is not just about selling houses. It’s also about taking this journey together and being supportive and sensitive to your reality. Unfortunately the need to buy or sell a house can sometimes arise from unfortunate family circumstances. It is during these times that we exercise special care and sensitivity to the process of buying or selling a house.
  8. To act with skill, care and diligence – buying or selling a home is one of the most important transactions in a person’s life. When your money is at stake we will be the best negotiators in the room. We will act with confidence to get the job done but we will also be level headed and rational especially in Toronto’s fast paced real estate market.
  9. To nurture an experience worth talking about – what you say about your experience with us to your family and friends will determine our success and build on our reputation. We take this very seriously. We strive to deliver a positive experience from beginning to end.
  10. The bottom line – we work tirelessly to deliver results. We want you to be happy with the outcome whether it be finding your dream home or getting top dollar for your most valued asset. We have done this again and again and our reputation and track record speak for itself.

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